Shipping policy

This policy sets out how long delivery takes, what it costs, and what happens if something goes wrong along the way. Every product on this site is cut to your specification before it ships, so your delivery window starts once production is complete, not the moment you place your order.

Order Changes and Cancellations

As each pane is made to order, you accept by placing the order that you have 24 hours to cancel or amend it. We can attempt to make changes or cancel after that window, but there may be fees for doing so, which will be advised on request.

Delivery Times

Standard delivery across all product categories is 10 to 14 working days from order confirmation. This breaks down into two stages. Handling time, the period we need to cut, finish and prepare your glass for dispatch, is 10 working days as standard. Transit time, once your order leaves us with the courier, typically adds a further 2 to 3 working days on top.

Some areas take a little longer to reach. Kent and Cornwall typically add around 2 extra days. Northern Ireland, Eire, the Scottish Highlands and Offshore Islands typically add around 4 extra days, given the additional distance involved.

The lead time of working days does not include bank holidays or our Christmas break, which runs from 18 December to 4 January. If you're ordering close to these dates, build the closure into your own timeline.

Production Tolerance on Glass Floors

Walk On Glass Floors carry a production tolerance of plus or minus 3mm. Please allow for this when placing your order, since it's a normal part of the cutting and toughening process rather than a fault with your specific panel.

Delivery Costs

Delivery is free, sitewide, on every order, regardless of product category, order size or order value.

POSTCODES WHERE DELIVERY IS NOT INCLUDED - ANY ORDERS PLACED WE WILL CONTACT FOR FURTHER PAYMENT OF DELIVERY CHARGES TO THESE AREAS.

AB, BT, CT, DD, DG, EH, FK, G, IV, KA, KW, KY, ML, PA, PH, PL, TD, TN23 - 30, TR

How We Deliver

Orders go out either through our courier network or on our own delivery vehicles. Where your order travels on a Bespoke Glass Products van, it's driven by our own team, who are trained specifically in handling and protecting glass, so it isn't packaged the way it would be for a courier, which also means less packaging waste.

All deliveries are kerbside only, whether your order arrives by courier or on one of our own vehicles. Panels may be delivered by pallet or loose from the back of a glass carrying van, so please be well prepared for delivery day, particularly for larger or heavier pieces. Our team is happy to talk through delivery timing with you and advise on handling your panel correctly once it arrives.

We'll contact you at least two working days before your delivery date to confirm you'll be available to receive it. If nobody is available once your order is out for delivery, we reserve the right to charge for a redelivery.

Damaged or Delayed Deliveries

Every panel is checked before it leaves us. Please inspect your glass as soon as it arrives and before signing for it. We shall not be liable for any costs, losses, or damages incurred as a result of late delivery or the delivery of damaged goods, including any consequential delays caused to the customer.

Where We Deliver

We deliver across the UK, Ireland and Northern Ireland, with the timings above applying by region. Based in West Lancashire, we supply glass to private clients, builders, interior designers and architects nationwide.