Help & FAQs

Yes. Our team is happy to talk through your project and provide a free quote with no obligation. Get in touch and we will help you work out what you need.

All our toughened glass is cut to a 2mm tolerance on each edge, top and bottom. This is standard across the toughening process. If you're at all unsure about measuring up, our team is happy to talk it through with you before you order.

Yes, we offer glass colour samples to help you choose the perfect finish before ordering your splashback.Samples are a great way to see the colour in your own home and under your lighting conditions, giving you confidence in your choice. If you're looking for a custom colour, we can also provide a sample based on your chosen paint colour, RAL, Pantone, or British Standard reference. Please contact us if you'd like to order a sample or need advice on selecting the right colour.

Yes. Every panel we make is cut to the exact dimensions you submit, so if you need a replacement, just measure your existing piece and send those dimensions through with your order. As with all our toughened glass, cutting has to happen before the glass goes into the furnace, so we won't be able to trim or adjust it once it's toughened, it needs to be right first time. If your original piece has a specific colour, finish, or printed design that needs matching, get in touch with our team before ordering so we can talk through the details.

Around 10 to 12 working days from order to dispatch for most panels, not including bank holidays or our Christmas closure between 18 December and 4 January. Everything is cut to order rather than held in stock, so that lead time starts once your measurements are confirmed.

Our standard delivery covers mainland UK. Northern Ireland, Eire, the Scottish Highlands and offshore islands are still covered, but carry an additional delivery charge, which we'll confirm with you before your order is dispatched.

Curbside only. Deliveries on our own van aren't packaged the way a courier parcel would be, since our team is trained to handle glass directly. Other deliveries go by pallet or loose from a glass carrying vehicle. Mainland UK is standard. Northern Ireland, Eire, the Scottish Highlands and offshore islands carry an additional charge, which we'll confirm before your order is dispatched. For more information on deliveries you can view our shipping policy page.

We'll contact you at least two days before your order is due for delivery, so if you're not going to be in, let us know in advance. If you're unable to receive the parcel when it arrives, we reserve the right to charge for a redelivery. Note that deliveries made via our own van service are kerbside delivery only.

We cover your parcel up until the first delivery attempt. Once the courier has attempted delivery, responsibility passes to you, so it's best to make sure someone is available to receive it. If you haven't received your order within 3 days of dispatch, get in touch with your local depot to check on it.

Because every panel is made to order, there can occasionally be a delay due to a quality issue or other unforeseen circumstances. We aim to keep any delay to a minimum and will email your tracking details as soon as your order is ready to dispatch.

Yes, within 24 hours of placing it. After that, changes may carry additional charges since production is often already underway.

Check the parcel for visible damage before signing for it, and refuse delivery if you can see a problem. If the damage only shows once it's unpacked, keep the packaging and contact us with a photo, we'll arrange collection. We reserve the right to repair or replace the panel rather than issue a refund, and any damage needs reporting within 24 hours of receipt. For more information on refunds, you can read our refund policy.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay and Visa.

You can cancel or amend within 24 hours of ordering. After that, bespoke items fall outside our standard returns policy, since every panel is manufactured to the exact sizes you provide. Once it's fitted, we're unable to offer a refund, replacement or compensation, and if a splashback doesn't fit but the measurements match what's on your invoice, that isn't eligible for a refund either. For more information on refunds, you can read our refund policy.

Yes, production begins as soon as payment is received, which is why it's important to check your order carefully beforehand.